Administrative Assistant

Position Summary
The Administrative Assistant plays a key role in supporting the daily operations of Caring Hands Community Services of NH. This position ensures smooth office workflow, provides high-quality administrative support to leadership, and helps maintain organized, compliant documentation for programs serving adults with developmental disabilities.

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This role requires professionalism, strong communication skills, attention to detail, and the ability to work in a fast-paced, mission-driven environment.

Key Responsibilities

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Administrative & Office Support

• Manage daily office operations, including phones, email correspondence, scheduling, and filing.

• Greet visitors, families, providers, and community partners in a professional, welcoming manner.

• Maintain organized digital and physical records in compliance with NH DHHS and agency standards.

• Assist with preparing documents, reports, letters, and forms for internal and external use.

• Support onboarding processes by preparing packets, collecting documentation, and tracking compliance items.
   

Program & Leadership Support

• Assist the President & CEO and Program Director with scheduling, communication, and project coordination.

• Prepare meeting materials, take notes, and distribute follow-up action items.

• Support recruitment efforts by posting job ads, tracking applicants, and coordinating interviews.

• Help maintain provider and employee files, including background checks, training records, and certifications.
   

Communication & Customer Service

• Serve as a primary point of contact for inquiries from families, providers, and community partners.

• Respond to emails and phone calls promptly and professionally.

• Maintain a positive, supportive, and solution-focused communication style.
   

Data & Documentation

• Enter and update information in agency systems, spreadsheets, and databases.

• Assist with billing preparation, timesheet collection, and documentation tracking.

• Ensure accuracy and confidentiality of all records.
   

⭐ Qualifications

• High school diploma or equivalent required; associate degree preferred.

• 1–3 years of administrative or office support experience.

• Strong organizational skills and attention to detail.

• Excellent written and verbal communication abilities.

• Proficiency with Microsoft Office (Word, Excel, Outlook) and general computer literacy.

• Ability to maintain confidentiality and handle sensitive information.

• Professional, reliable, and able to work independently with minimal supervision.

• Experience in human services, healthcare, or nonprofit settings is a plus.
   

Work Environment

• Office-based role with occasional remote tasks depending on agency needs.

• Collaborative, supportive team environment focused on person-centered care and community inclusion.
   

Compensation & Benefits

• Competitive hourly rate based on experience.

• Paid time off and holidays.

• Opportunities for professional development and training.

• Meaningful work supporting individuals and families across New Hampshire.
   

📩 How to Apply
Interested candidates can submit an application through our website or contact our team directly for more information. Join us in creating safe, supportive, and enriching environments for the individuals we serve.